And it goes a little something like this. You schedule an appointment to meet with an attorney to address your immigration concerns. Some outfits actually have a "paralegal" or non-lawyer screen you first. If this happens, walk away!
If it doesn't, maybe you meet with a lawyer. Maybe a bagito. A Beterano? Whether you know any better or not, you hire this person/firm to represent you. The initial meeting may have resulted in your signing a contract for services and you're passed off to a paralegal that does the "intake" on your case. This may be the last time you see the lawyer whom you "hired." In fact, it might be close to the last time that you speak with your paralegal, for despite your religious payment your monthly legal fees, for the life of you, you can't get your phone calls returned.
When persons come to me seeking my assistance, they are sometimes represented by other lawyers. Naturally, if someone is already represented by a lawyer, I ask them whey they are meeting with me. While our reputation is second to none, guess what the most common answer is: my lawyer and/or paralegal won't return my phone calls. In fact, a lot of the time, these neglected clients are represented by the same lawyer or group of lawyers.
As a client, you deserve to have your phone calls and emails returned. That's part of what you hire us to do: communicate! Think about it. If your so called lawyer can't communicate with you, how can he communicate your case to the Immigration Service, the State Department, Embassy or court? The answer is: he can't.